Contact Us
Customer Service
For questions about part availability, pricing, sales, existing orders, or warranty claims related to purchases made directly through our business, please contact our main support team.
Online Orders
Our e-commerce team supports orders and part inquiries placed only through our official websites: racewayauto.com and shop.roadtestedparts.com.
Please note:
- (804) 829-2649 and [email protected] are monitored exclusively for these two websites.
- We do not provide support for orders placed on eBay or Car-Part.com through this phone number, email, or our website’s contact forms.
- This email is not intended for HR or employment-related questions. Please refer to official job postings for appropriate contacts.
racewayauto.com Orders
We’re happy to assist with order issues, part inquiries, and general support related to our official sites.
eBay
We do not offer phone or email support for eBay orders. Please contact us through our eBay seller portal for assistance.
Car-Part.com
Car-Part.com orders are not supported here. Please use Car-Part.com’s live chat or customer service system for help.
Pickup Locations
Pickups are only available for pre-ordered parts at designated locations. Please confirm your pickup site in advance with your sales representative.
Savannah, TN
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I contacted Raceway needing a door mirror for my car and they were able to find exactly what I needed for a great price. Their customer service is outstanding, and I’d recommend them to anyone needing quality used parts!
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Excellent experience! Worked with Michael. I was looking for an obscure interior trim panel that most parts recyclers don't bother to inventory. Michael made the extra effort to go out to the lot, verify that they had the part, offered … More me a good price, then packaged it (very well) and shipped it the next day. Very pleased here. Will definitely call them again when I need parts.
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Michael Bryant went out of his way to get me the right parts needed for my car and have them shipped clear to Spokane WA!! Great service and went above and beyond to make me a happy customer!! Thank You!! Sincerely Matt!
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This was my first time doing business with Raceway Auto and Truck Parts. High Recommendations go to Eli at Extension 41. He is very Professional, kind and courteous. I was very impressed with the service received. Thank you Raceway Auto! … More
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I have been looking for a radiator for my Jaguar F-Pace 2.0 for over a month. I’m from California and not one dismantling yard from Long Beach down to San Diego had one. Four of my EBay orders for this radiator across the U.S. had been … More canceled for either extensive damage or they just didn’t have the radiator anymore. I spoke to Micheal at Raceway and in less than 5 minutes I had one heading my way. The entire transaction was easy and simple. If you can’t find something call them and ask for Micheal. He’ll make your day for sure!
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I ordered a bumper for a 2017 Hyundai Elantra on 2/24 expecting to receive it on 2/28 in Clarksville, TN,.
Unfortunately, it was a delay in shipping so I had to cancel the customer appt for 3/1. Michael informed me I would have it by … More 3/7 & I rescheduled customer for 3/8.
Fast forward to 3/6 Michael called me to let me know the Clarksville route truck broke down and they were unable to deliver my bumper. He heard the stressed in my voice because he knew my customer was driving 2 hours on Saturday for the repair. I asked if I could meet someone in Nashville. He put me on hold and spoke with Brian (shipping manager) together these guys had my bumper on another truck the next day without inconveniencing me!!!!!!!! I had one Happy customer on Saturday.
I just wanted to say thank you for making a way, I appreciate everyone at Raceway including the Ladies in the front office who also sent my "return core" checks with the deliver driver. Great customer service!
