Warranties

Road Tested Parts Limited Warranty Terms

Your recycled part shall be covered by this limited warranty unless specifically excluded in writing at the time of sale. This warranty applies to the original purchaser of the part for 180 days or longer if an extended warranty is purchased. The maximum warranty for any commercial, fleet, or diesel is 6 months. Sheet metal has a limited lifetime replacement warranty for rust-through corrosion. Road Tested Parts must be notified immediately if any defect is discovered during the warranty period. Any repairs or work performed must be authorized before work is started. Any repair, (including but limited to removing the part), that is initiated without authorization will void the warranty.

Transportation expenses on parts that are being returned are excluded from the warranty. Road Tested parts reserves the right to repair, replace, or refund the purchase price of any part at its discretion. Any Improper use, abuse including but not limited to RACING, PULLING, overheating or low oil in engines or transmissions, neglect, careless handling, damage as a result of improper installation, modification, or repair will void this warranty. Existing problems with the vehicle that will cause damage to the recycled part will also void the warranty. Labor cost for removing and replacing the part or transferring parts from the original part to the replacement part is excluded from this warranty unless a labor warranty is purchased at the time of sale. Labor warranty payout and part replacement is limited to twice.  Upon third failure a refund will be initiated.

The warranty period on any part starts at the time of sale, not upon installation. The liability and obligation of Road Tested Parts under this warranty shall not include any inconvenience, transportation, towing, downtime, direct, indirect, or consequential damage, or delay resulting from any defect. This warranty is in lieu of any warranty expressed or implied. This warranty gives you specific legal rights and any cause of action must be filed in Hardin County, Tennessee.

Engine Warranty Requirements

Replace the timing belt and all external seals including but not limited to crank seals, cam seals, pan gaskets, intake gaskets, and valve cover gaskets. Transfer all accessories from the original engine to the recycled engine. Install new water pump. Clean out the intake and look into the intake and exhaust ports for any loose nuts or bolts etc. (debris can end up inside of the cylinder will cause damage and is the sole responsibility of the installer, debris can get caught inside the intake from a failed engine, causing subsequent failure of the replacement.) Check the cooling system for leaks and install a new thermostat. Antifreeze should be a 50/50 mix. Oil and filter must be replaced prior to start up and every 3000 miles or as required by the manufacturer, but no more than 5000 miles regardless and receipts retained for proof of maintenance.

Engines are guaranteed not to knock, smoke excessively, or use excessive oil (check manufacturer’s specification for allowed oil consumption). The cylinder block, head, pistons, crank valves, and other internal lubricated parts are covered under this warranty. Parts not covered are the intake manifold, exhaust manifold, water pump, injectors, hoses, brackets, wiring harness, etc.

Engines are equipped with a heat tab. Heat tabs will melt during overheat conditions.  If the heat tab is compromised in any way, the warranty is void.

Transmission Warranty Requirements

Replace all external seals, gaskets, and filters. Flush system per manufacturer requirement as outlined in most current TSB and replace cooler. Fill transmission with fluid as required by the manufacturer. STOP! BEFORE INSTALLING THE PART AND STARTING THE VEHICLE Make sure you use the correct transmission fluid per the manufacturer’s specification. Using a universal fluid may cause a failure of the transmission and potentially void your warranty.

Replace the transmission filter and pan gasket per warranty installation instructions. Automatic transmission must have an external cooler installed to bypass the factory cooler or a new factory cooler installed. Failures caused by overheating and contamination could potentially void your warranty. Transmission must be reprogrammed with dealer software prior to installation. Failure to do so will void the warranty.

Please check to see if this transmission needs to be flashed, learned, or programmed with proper shift adapts.

Freight Returns

In the event that a freighted item needs to be returned, please submit an image of the unit ready and banded to a skid (when applicable). In the event that the freight carrier shows up and the freight is not prepared the customer will be responsible for the canceled stop as a “Dry Run” and will be refunded less the “Dry Run” fee, as determined by the freight carrier.

Warranty Questions?

Please call the Warranty Department if you have any questions about the installation of your recycled transmission. 866-588-2268

  • $25.00 charge on returned checks
  • Labor rate paid out is $55.00 per hour for shops and $40.00 per hour retail
  • Maximum of two labor claims per invoice
  • Labor hrs set using Alldata Mfg Wty time
  • Maximum labor payout is $1500.00
  • No refunds after 30 days
  • No refunds on warranty premiums
  • No refunds on deposits
  • No returns on cuts
  • 25% Restock charge on all returns. Deposits on parts and vehicles will be forfeited after 15 days

For other warranty details and prices, contact one of our knowledgeable sales team members.

  • Avatar Greg Kiker ★★★★★ a month ago
    Excellent experience! Worked with Michael. I was looking for an obscure interior trim panel that most parts recyclers don't bother to inventory. Michael made the extra effort to go out to the lot, verify that they had the part, offered … More me a good price, then packaged it (very well) and shipped it the next day. Very pleased here. Will definitely call them again when I need parts.
  • Avatar Matthew Cross ★★★★★ a month ago
    Michael Bryant went out of his way to get me the right parts needed for my car and have them shipped clear to Spokane WA!! Great service and went above and beyond to make me a happy customer!! Thank You!! Sincerely Matt!
  • Avatar Kenneth Blair ★★★★★ a month ago
    This was my first time doing business with Raceway Auto and Truck Parts. High Recommendations go to Eli at Extension 41. He is very Professional, kind and courteous. I was very impressed with the service received. Thank you Raceway Auto! … More
  • Avatar Niecey Williams ★★★★★ a month ago
    So I own a carlot in Clarksville Tn. I know I can be overwhelming at times. However, Michael Bryant goes above and beyond to help me get the parts I need with no problem. By chance if there is an issue, he is quick to resolve and send me … More the parts that I need in a timely manner.
    Michael shows great customer service and even helps lead me to other options if he is unable to assist me. I would recommend Raceway to anyone and tell them to ask for Mike.
  • Avatar Niecey ★★★★★ 3 weeks ago
    I ordered a bumper for a 2017 Hyundai Elantra on 2/24 expecting to receive it on 2/28 in Clarksville, TN,.
    Unfortunately, it was a delay in shipping so I had to cancel the customer appt for 3/1. Michael informed me I would have it by
    … More 3/7 & I rescheduled customer for 3/8.
    Fast forward to 3/6 Michael called me to let me know the Clarksville route truck broke down and they were unable to deliver my bumper. He heard the stressed in my voice because he knew my customer was driving 2 hours on Saturday for the repair. I asked if I could meet someone in Nashville. He put me on hold and spoke with Brian (shipping manager) together these guys had my bumper on another truck the next day without inconveniencing me!!!!!!!! I had one Happy customer on Saturday.
    I just wanted to say thank you for making a way, I appreciate everyone at Raceway including the Ladies in the front office who also sent my "return core" checks with the deliver driver. Great customer service!
  • Avatar Brian Kasper ★★★★★ 3 weeks ago
    Great service and fallow through on parts for my truck, Michael was great to work with and shipped me my rear doors and rear bumper(all rust-free) to me in MN. very happy with the transaction. thanks again!!!